By REED ABELSON Published: May 17, 2007 (View
Full Article)
What if medical care came with a 90-day warranty? That is what a hospital group in central Pennsylvania is trying to learn in an experiment that some experts say is a radically new way to encourage hospitals and doctors to provide high-quality care that can avoid costly mistakes.
The
group, Geisinger Health
System, has overhauled
its approach to surgery.
And taking a cue from
the makers of television
sets, washing machines
and consumer products,
Geisinger essentially
guarantees its
workmanship, charging a
flat fee that includes
90 days of follow-up
treatment. Even if a
patient suffers
complications or has to
come back to the
hospital, Geisinger
promises not to send the
insurer another bill.
